Privacy Policy

Effective from: 1 April, 2020
Mianzi
Head Office: A1-104, Nirala Aspire, Greater Noida West – 201309, India

At Mianzi, we deeply value your trust. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access or interact with our website www.mianzi.in (hereafter “the Service”). By using our Service, you consent to the collection and processing of your data in accordance with this policy and applicable data protection laws in India.

1. Interpretation and Definitions

Interpretation:
Capitalized terms in this policy have specific meanings, regardless of whether they appear in singular or plural form.

Definitions:

- Account: A unique profile created by You to access and interact with our Service.

- Company: “Mianzi,” “We,” “Us,” or “Our,” refers to Mianzi, the owner and operator of www.mianzi.in.

- Cookies: Small files placed on Your device to enhance your browsing experience.

- Country: India (applicable jurisdiction).

- Device: Any internet-enabled hardware such as computers, smartphones, or tablets.

- Personal Data: Information that directly or indirectly identifies an individual.

- Service: The website www.mianzi.in and associated offerings.

- Service Provider: Third-party companies or individuals engaged by Mianzi to facilitate or enhance the Service.

- Usage Data: Information automatically collected through interactions with our Service.

- You: The individual, company, or legal entity accessing or using the Service.

2. Collection of Your Personal Data

2.1 Personal Data

We may collect the following personally identifiable information:

- Full Name

- Email Address

- Phone Number

- Shipping and Billing Address

- Communication Preferences

This data may be collected when you place an order, sign up, contact us, or engage with any form of interaction on the website.

2.2 Usage Data

We collect non-personal, technical data including:

- IP address and geolocation

- Browser type and version

- Device type and operating system

- Time spent on pages, interactions, and diagnostic data

- Source of traffic (e.g., referral websites)

3. Cookies and Tracking Technologies

We use Cookies, Web Beacons, and Tags to:

- Improve website functionality

- Recognize repeat visits and user preferences

- Monitor performance and analyze trends

Types of Cookies Used:

- Necessary Cookies (Session): Enable core site functionality.

- Notice Acceptance Cookies (Persistent): Store user acknowledgment of our cookie policy.

- Functionality Cookies (Persistent): Remember preferences such as language or login state.

You may control cookies through your browser settings, but disabling cookies may affect site functionality.

4. Use of Your Personal Data

Your data is used for the following lawful purposes:

- To fulfill your orders, manage shipping and billing.

- To manage your Account and provide personalized services.

- To contact you for updates, transaction-related communication, and support.

- To send you marketing communications, offers, or newsletters, only if you have not opted out.

- To conduct internal analysis, security checks, and platform improvements.

- To comply with legal obligations and resolve disputes.

We do not sell or rent your personal data to third parties. Any data sharing is strictly for the operation of our services and in accordance with this Policy.

5. Sharing of Your Personal Data

We may share your data with:

- Service Providers: Payment gateways, logistics partners, analytics providers, etc.

- Affiliates or Group Entities: With proper data security standards in place.

- Business Partners: Only where necessary and with your consent.

- Government Authorities: As required under applicable law or legal proceedings.

- Other Users/Public: Only if you post voluntarily in public forums or reviews.

6. Retention of Your Data

Your personal data is retained only for as long as necessary for:

- Order fulfillment and record-keeping

- Legal compliance and tax obligations

- Business analysis and operational audits

Usage data is retained for shorter durations unless extended for security or analytics.

7. Security of Your Data

We follow commercially accepted security protocols including encryption, firewalls, and restricted access to safeguard your data. However, no system is fully immune, and you acknowledge that transmission over the internet carries inherent risks.

8. Data Transfer

Your data may be processed outside your region, including by partners or vendors located globally. We ensure that any cross-border transfers comply with applicable data protection laws and that adequate safeguards are in place.

9. Disclosure of Data

We may disclose your Personal Data:

- To comply with legal obligations

- To protect Mianzi’s rights, safety, or property

- To prevent fraud or misuse of our platform

- During a business transition such as a merger or acquisition, where users will be notified

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If you believe a child has submitted data, please contact us, and we will promptly delete the information.

11. Links to Other Sites

Our website may link to third-party sites. We are not responsible for the content, terms, or privacy practices of these external platforms. We recommend reviewing their policies before interacting with them.

12. Your Rights Under Indian Law

Under the Digital Personal Data Protection Act, 2023 and other applicable laws, you have the right to:

- Access, review, and correct your data

- Withdraw consent or request data deletion (where legally applicable)

- Opt-out of marketing communication at any time

To exercise these rights, email us at contactus@mianzi.in.

13. Policy Updates

We may update this Privacy Policy to reflect changes in legal or operational practices.

- You will be notified via email or prominent notice on the website.

- Continued use of the Service after such changes implies acceptance.

Last Updated: [Insert Date]

14. Contact Us

For any concerns, feedback, or data-related queries, please reach out:

📧 Email: contactus@mianzi.in
📞 Phone: +91 9958644708
📍 Head Office:
Mianzi
A1-104, Nirala Aspire
Greater Noida West – 201309, India
🌐 www.mianzi.in