Shipping and Custom Policy

Right to your Doorstep


By placing an order through this Website you will be agreeing to the terms below.


Shipping Costs

Domestic Shipping

Shipping is free of cost for all orders within India.


International Shipping

Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.


Delivery Terms

Transit Time Domestically

In general, domestic shipments are in transit for 5 - 10 days


Transit time Internationally

Generally, orders shipped internationally are in transit for 7 - 25 days. This varies greatly depending on several factors including but not limited to customs.


Dispatch Time

Orders are usually processed in 3-5 business days and dispatched within an estimated 7-10 business days of payment of the order.

Our warehouse operates on Monday - Friday during standard business hours, except on national and gazetted holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.


Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.


Subject to stock availability

We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.


Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.


Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.


Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Customers are requested to make sure that the package is delivered to them by the expected delivery date. If the package is not delivered within 3 days of the expected delivery date, make sure to notify us. The delivery information data is available for 10 days after delivery. In case we are not notified about the package not being delivered within 10 days, we are not responsible for any future loss of the package.

Parcels Damaged in Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.


Duties & Taxes


GST has already been applied to the price of the goods as displayed on the website.


Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and Mianzi encourages you to be aware of these potential costs before placing an order with us.


If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Mianzi at the customer's expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.



If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.





We are proud to work with artisans all around the tribal and rural regions of India and are grateful for our international supporters.


  • International orders are sustainably packaged and shipped with utmost care.

  • The average transit time for international delivery is approximately 12 - 15 business days.

  • However, shipping times can vary greatly depending on your location, the time of the year, and your local postal service.

  • In some cases, it can take up to six weeks for your order to be delivered, depending on Customs.

  • Tracking information is available in most locations. However, we cannot promise an exact delivery date, as there are no guarantees made by the postal service due to possible delays in Customs.


Please note, international orders do not qualify for expedited or free shipping.


Shipping Costs


Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

Customs Duty & Import Taxes


  • Customs rules and policies in various countries frequently change, causing delays and at times, additional charges, taxes, fees are imposed by the receiving country.

  • While we take all reasonable steps to comply with general world shipping standards, we may not know or predict the details of additional customs taxes or duties levied (if any) by the receiving country.

  • Any Custom Taxes, charges, or fees are not included at checkout at this time

  • Please be aware that You may have to pay customs fees and/or duties on the products/items you purchase from the Website. These fees are set by your government and are Your responsibility. For more information, please contact Your local customs office or postal service.

  • In case any such extra charges or taxes are levied, You are responsible for paying the extra cost. (If applicable)

  • To get an estimate of the taxes that might be applicable, kindly use this online calculator. Kindly note the actual costs may vary from the costs calculated here.


Return and Exchanges


  • We do accept returns and exchanges for international shipments. Unfortunately, international orders do not qualify for replacement shipping. For more information, please see our Return and Exchange Policy.

  • Please note all prices are listed in INR, and you will be charged in INR. For an approximate estimation, please review the current exchange rate for your currency.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  1. By email:

  2. By visiting this page on our website: Contact Us

  3. By phone number: +91 9958644708

  4. By writing to us at:


C-70, 2nd Floor, Front Side

Malviya Nagar, New Delhi