Return & Exchanges

 

Before you return a Mianzi product, please take a moment to understand how our products are designed. All our products are handmade by traditional heritage artisans in rural India, resulting in each product being distinct.

 

Despite being handmade i.e. having several variables, we at Mianzi stand behind the quality of our products and we will replace the product free of cost if you are not satisfied with your purchase for any reason. Please read below our return & exchange policies before you return any item.

 

Please note that Exchange or Refund will not be made against the non-returnable items, unless there is a defect or difference from its description.

 

Replacement Policy

  • Our replacement policy allows you to request a replacement product at no additional cost if the product received by you is physically damaged.

  • You will be eligible to get a replacement if a replacement request is made, with appropriate images of the damage, within 24 - 48 HRS of receipt of the delivery of the order.

    • Please note that this policy will not cover routine product wear and tear, damage incurred during the use, or any other forms of damage and will not, in any event, entitle you to a refund, whether partial or otherwise.

    • No replacement request will be accepted after 3 days of delivery.

    • A free return or replacement cannot be created for an item that was returned and replaced once earlier.

  • The customized products will be eligible to get a replacement, only if a replacement request is made, with appropriate images of the damage, within 24 HRS to 48 HRS of receipt of the delivery of the order. If the product is being self-installed, the replacement request can be made before installation only. Once installed, the products are not eligible for replacement/return.

  • The replacement request should be e-mailed to contactus@mianzi.in

Reverse Pick Up Policy

We offer our customers a simple, hassle-free, Reverse Pick-up policy. Our customers are valued not only at the time of sale but also through the subsequent stages of Returns & Refunds. Our policy is thoughtfully designed to ease up the process, save time, and make you feel reassured about your order.

 

You can place a return request through our website or call us on +91 96541 57669 or e-mail us at contactus@mianzi.in within 3 days from the date of delivery.

 

  • Please mention your order number in the subject line to help us quickly process your returns/exchanges.

  • Please ensure that the returned merchandise is unused, unworn, unwashed, undamaged, and is in a salable condition.

  • We request you to maintain the original packaging of the items to be returned, including the Mianzi tags.

  • To return, please repackage your item in the original manufacturer packaging in which you received it. Make sure to securely pack your item with adequate cushioning to prevent damage to the item in transit.

  • The returned item(s) will be inspected after delivery before the refund/replacement is initiated.

  • Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.

  • The items for reverse pick up will be picked up within 4 business days from the date of request.

  • After the receipt of the item(s), your request for returns/exchanges would be processed.

  • In the case of returns, banks normally take 7-10 business days to process a refund once it has been initiated from our end.

  • In the case of exchanges, your new order will be dispatched to you within 3-5 business days after we receive the earlier shipment.

 

Note: - Some of the pin codes are not feasible for Reverse pick-up, in such cases the customer will need to send it back to us.

Please note we do not offer a reverse pick facility outside India.

Return Policy

 

  • Mianzi reserves the right to reject returns from any particular customer, in case of frequent returns by such customer, which shall mean returns on more than 3 occasions in a financial year.

  • Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase, please follow the instructions below:

    • You can return/exchange in 7 days after the date of delivery, but under the condition that Mianzi customer service is intimated within 3 days of delivery of the goods to your address.

    • Mianzi will exchange the returned items free of cost or issue a refund for the cost of the goods to the credit/debit card used for online shopping.

    • Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address if the pin code is out of a pick-up location.

    • Please note that only defective items are accepted at our CT center. All other products must be sent to our office in Delhi, India.

    • Sale products are non-returnable. Exchange or Refund will not be made against a non-returnable item unless there is a defect or is different from its description.

    • For the customers outside India, please ship to the following address:

 

Mianzi

70, C Block

Malviya Nagar

New Delhi-110017

India

  • The customized orders are not eligible for return or refund.

  • The return/refund request should be e-mailed to contactus@mianzi.in

Claiming Refunds

 

  • For Credit Card/Debit Card/Net banking or Paypal Transactions:

    • As the charge on your credit card/account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund into the original mode of payment.

    • If applicable, refunds would be made for the cost of the goods to the credit /debit card used for online shopping. However, shipping charges would not be refunded except where Mianzi has erroneously sent you the wrong item/color/size.

  • For COD (Cash on Delivery) Transactions:

    • Refunds can only happen via the E-Voucher/Credit coupon.

    • Cash Refunds are not allowed for COD orders since we cannot get cash delivered through couriers.

    • Customers can also place a request for a reverse pick up in case reverse pick up service is available through our couriers.

  • Refunds will only be done in the following cases:

    • Genuine quality issues.

    • Packages lost in transit.

    • In case Mianzi discovers that a wrong item has been shipped to you.

    • In case the customer is not happy with the purchase and has returned the item/items to the address mentioned above.

    • In such cases, the filled return form should be included in the return shipment.

 

 

No refunds will be given in the following cases:

 

  • In case of minor design and color variations. With handmade products, there will always be some variables.

  • Incorrect or outdated delivery address.

  • Incorrect address format including any form of a PO Box address.

  • After 3 failed delivery attempts by the courier.

  • Package refused by the recipient.

  • Products returned in a used or damaged condition.

 

 

Note: Refunds will only be made after we have received the returned shipment except if the package has been lost in transit.